Shell Education Guardianship and Educational Company

Emergency Procedure

Statement

The safety of our students is our main priority. Shell Education acknowledges that there may be situations out of their control that require planning for. This plan outlines what Shell Education will do in the event of an emergency. (Please note that the scenarios are not exhaustive).

Dealing with an emergency

It is important that staff who receive an emergency call keep calm and remember to note all of the information provided. You may need to provide reassurance and support to the informant as they may be upset, suffering from shock or panic attack.

o Ascertain what has happened, gathering as much information as you can;

o Discuss with the informant what action needs to be taken and by whom;

o Keep a written record of the information and of any actions taken. (A template for recording incidents is included at the end of this plan);

o The DSL, Olga Bernstein, should be informed immediately about the situation.

Emergency Contact: Olga Bernstein +447770925045 (available 24/7)

Specific scenarios

Please note that specific scenarios may require a bespoke plan that will include further details on how we will handle the issue. Where this is the case Shell Education will circulate the plan to all relevant parties.

Cancelled Flights

When a student’s flight is cancelled in the UK, Shell Education will arrange for suitable care. If necessary, students will be accommodated in an emergency host family until it is possible to travel. Where a student is waiting at an airport without a member of our staff, students are required to contact Shell Education as soon as they are aware that their flights have been cancelled. Parents will be kept fully informed of the situation. Shell Education will liaise with the airline and parents to re-arrange the flights.

Pandemic / Contagious Outbreak

Pandemics can cause major disruption to travel and schooling. It is important in such events to take advice from the government, UK Health Security Agency and the World Health Organisation. AEGIS provides guidance for members to follow. This is regularly updated as a situation develops. Usually, in a pandemic it is important to restrict movement so as not to spread the disease further. That means boarding school students would usually remain at school. In the event of a pandemic Shell Education may not be able to offer host family accommodation as this could place students, host family families and the wider community at risk. Shell Education will work with parents to find flights to home countries where required. Shell Education will work with schools to meet students’ needs during a pandemic. This could be by helping to support students to learn remotely as directed by the school. Shell Education will work with parents and schools to find suitable quarantine accommodation for students where required.

Serious injury or death of a student

Serious injury or death of a student is distressing for all concerned. Shell Education will:

o Liaise with medical staff and police

o Keep parents informed

o Help parents arrange flights

o Handle any media enquiries

o Liaise with schools and any other external agencies (such as LSP) where required

o If required, assist parents with rehabilitation and flights home

o If required, assist parents with funeral arrangements

Terrorist incident

Schools will have their own lockdown procedures to ensure the safety of students in the event of a terror attack. In the event of a terror attack taking place in the UK when a student is staying at a host family, Shell Education will follow the guidance provided by the UK government and the police. Unless instructed otherwise, students will be asked to remain in the host family and not to go out unaccompanied by their host family. In such a situation Shell Education will assess the risks and act accordingly.

Fire

In the event of a fire at a host family, after dealing with the emergency by calling the fire brigade, the host family is expected to inform Shell Education. Students will be moved to a different host family until the accommodation is refurbished. Shell Education will visit the host family to check the suitability of accommodation before any students return.

School closures

There are many reasons why a school may close. These could be temporary, such as due to weather or a staff shortage or permanent, for example due to bankruptcy. Unless closure is due to a contagious disease (see pandemic guidance above), Shell Education will provide accommodation for students with their host families.

Requests from schools to remove a student

Shell Education has a plan in place for any student who cannot be accommodated by the school due to illness, disciplinary action or any other cause.

o Shell Education will liaise with the student, parents and school.

o Emergency host family accommodation will be arranged for the student, unless the student has a contagious disease (see pandemic guidance above).

o Shell Education will liaise with the school to arrange the safe return of the student as soon as possible.

Emergency Host family Accommodation

Please note that emergency host family placements may not necessarily be with the students’ usual host family but will be with one of our vetted host families who provide high levels of care. These host families may be a greater distance from the school. Wherever possible we will place students with their usual host family.

Emergency Contact, available 24/7 Olga Bernstein +447770925045

In case that Olga Bernstein is unavailable, please contact Mr Russell Bernstein on +447966191723

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